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municipality social media marketing Tag

In the ever-evolving landscape of digital communication, the role of Public Information Officers (PIOs) in local government has never been more vital. As we leap into 2025, social media channels have become essential tools for government entities to communicate promptly and efficiently with the public....

Summary: Intake Systems - Create centralized inboxes/forms to route incoming queries to correct departments. Saves residents from contacting multiple numbers/emails.Response Protocols - Set expected response times for common question types. Social questions answered ASAP. Email/form inquiries within 24 hrs. Phone within 3 rings.Content Calendars -...